Question 1

How do we protect your privacy?

Accepted Answer

MMC POCT Lab is aware of the importance of protecting patients’ privacy and is committed to appropriately handling and safeguarding patients’ personal information (which includes personal health information). We will collect, use, store and disclose personal information responsibly, and only as required to provide our services.

Question 2

What kind of tests do we need to do before travelling?

Accepted Answer

Please see https://www.iatatravelcentre.com/world.php or   https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2020/covid-19.html (Entry requirements) for each country's regulation on COVID-19 testing before entry.

Question 3

Is the Rapid Viral Antigen Test acceptale for travelling to the United States of America?

Accepted Answer

Yes, The antigen test that we provide is acceptable for travelling to the USA. It is accepted by all the states except for Hawaii. The test result will be emailed within the same day.

Question 4

How will I receive the test results?

Accepted Answer

The COVID test results will be sent by email within the selected turnaround time with effort. Please email ccmedicalhotline@gmail.com for test result corrections.

Question 5

What is your availability for COVID-19Testing?

Accepted Answer

We currently have two locations for COVID-19 Testing.    1. Vancouver BC: 9am-10am from Monday - Friday. Closed on statutory holidays.   2. Richmond BC: Time may vary based on the type of test.    Antigen test: Monday to Sunday 11am-4pm.   PCR test: Monday to Sunday 9am-10am.   Please see https://midtownmedical.janeapp.com/ for more updated availability.

Question 6

When should I book the COVID-19 Test appointment for travelling?

Accepted Answer

We suggest confirming your flight before booking the COVID-19 Test. Please book your appointment atleast 1 week ahead of your departure flight.

Question 7

How do I reschedule my COVID-19 Test appointment?

Accepted Answer

Please call us at 604-629-8968 to rearrange your COVID-19 test appointment for free.

Question 8

What is your cancellation policy?

Accepted Answer

Rescheduling and Cancelling appointments (Please call for any reschedules or cancellations):   Rescheduling appointments: There will not be any fee for rescheduling appointments. If a different flight has not yet been scheduled, the appointment can be kept and rebooked until December 2021.   Cancelling appointments: Cancellations notified 24 hours before test will be charged $100 ($50 cancellation fee for 48 hour PCR test). There will NOT be any refunds for any cancellations notified 24 hours or less before test or missed appointments.   *Antigen test is not refundable

Question 9

I am travelling to the UK, does the antigen test you provide at your clinic meet UK's testing requirements?"

Accepted Answer

Please see image for the testing device that we use for our Rapid Viral Antigen Test.

FAQ .